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APMG-International Change Management Foundation Exam Sample Questions (Q95-Q100):

NEW QUESTION # 95
Which statement describes 'confirmation bias'?

A. People pay most attention to facts agree with their current opinions
B. People assume that information that is easy to access will be the most important
C. People allow their ideas to be shaped by what most other people are starting to believe
D. People like continuity and find ways to avoid change

Answer: A

Explanation:
Explanation
Confirmation bias is a cognitive bias that causes people to pay more attention to facts that agree with their current opinions and ignore or discount facts that contradict them. Confirmation bias can affect how people perceive, interpret, and remember information, as well as how they make decisions and judgments.
Confirmation bias can hinder learning and change, as people may resist or reject new information that challenges their existing beliefs or assumptions.
References:
* https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm#confirmationbias
* https://www.psychologytoday.com/us/basics/confirmation-bias

NEW QUESTION # 96
Which statement describes 'shared values' in the McKinsey 7S model?

A. The introduction of matrix management
B. The management style adopted by senior leaders
C. The attitude of staff toward their work
D. The ability of employees to perform their roles

Answer: C

Explanation:
Explanation
The McKinsey 7S model is a framework to analyze and improve organizational performance and effectiveness. The model consists of seven interrelated elements: strategy, structure, systems, shared values, skills, style, and staff. Shared values refer to the core values and beliefs that guide the organization's vision, mission, and culture. The attitude of staff toward their work is an example of shared values. The other options are examples of other elements in the model. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 97
Which statement describes 'confirmation bias'?

A. People assume that information that is easy to access will be the most important
B. People allow their ideas to be shaped by what most other people are starting to believe
C. People pay most attention to facts agree with their current opinions
D. People like continuity and find ways to avoid change

Answer: D

Explanation:
Confirmation bias is a cognitive bias that causes people to pay more attention to facts that agree with their current opinions and ignore or discount facts that contradict them. Confirmation bias can affect how people perceive, interpret, and remember information, as well as how they make decisions and judgments.
Confirmation bias can hinder learning and change, as people may resist or reject new information that challenges their existing beliefs or assumptions.

NEW QUESTION # 98
Which is an engagement level of Mayfield's stakeholder radar technique?

A. Vital
B. Ideal
C. Required
D. Must have

Answer: C

Explanation:
Explanation
Mayfield's stakeholder radar technique identifies four levels of engagement for stakeholders: required, desired, actual, and planned. The required level of engagement is the minimum level that is necessary for the stakeholder to support the change or at least not resist it. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)

NEW QUESTION # 99
Which of the following statements about positive characteristics of an effective change team (Lencioni) are true?
1.Members should be encouraged to draw attention to colleagues' failures to meet commitments
2.Conflict should be avoided to maintain good relationships

A. Both 1 and 2 are true
B. Only 2 is true
C. Neither 1 nor 2 is true
D. Only 1 is true

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Patrick Lencioni's Five Dysfunctions of a Team model, referenced in the APMG Change Management Foundation, outlines characteristics of effective teams by identifying dysfunctions to avoid: Absence ofTrust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. Let's analyze each statement against Lencioni's positive traits:
*Statement 1: "Members should be encouraged to draw attention to colleagues' failures to meet commitments"
- This relates to accountability, a positive trait in Lencioni's model. Effective teams hold each other accountable, addressing underperformance constructively to maintain standards. However, the phrasing "draw attention to failures" suggests blame rather than Lencioni's emphasis on supportive, team-focused accountability (e.g., "How can we help you meet this?"). In practice, effective teams discuss commitments openly but not punitively, making this statement misleadingly negative and thus false in the strict context of Lencioni's intent.
*Statement 2: "Conflict should be avoided to maintain good relationships" - This is false. Lencioni argues that avoiding conflict (Fear of Conflict) prevents healthy debate and resolution, weakening team performance.
Effective change teams embrace constructive conflict to challenge ideas and reach better decisions. For example, debating a change strategy's risks ensures a robust plan, whereas avoiding conflict might preserve harmony at the expense of quality.
Since Statement 1 misrepresents accountability's tone and Statement 2 contradicts Lencioni's advocacy for conflict, neither is true. Option D reflects the APMG interpretation of Lencioni's model, where trust, constructive conflict, and mutual accountability define effective teams.

NEW QUESTION # 100
......

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APMG-International Change Management Foundation Exam Sample Questions (Q95-Q100):

100% Pass 2025 First-grade APMG-International Change-Management-Foundation: Download Change Management Foundation Exam Free Dumps

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